At Carinello, we ship premium children's apparel worldwide from our international fulfillment centers. We strive to process and ship your order as quickly as possible while ensuring quality and care.

Processing Time

Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has been shipped.

At Carinello, we ship premium children’s apparel worldwide from our international fulfillment centers. We strive to process and ship your order as quickly as possible while ensuring quality and care.

Processing Time

Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Rates & Delivery Times by Country

Note: Delivery times are business days and begin from the date of shipment. Free shipping is applied automatically at checkout when your order meets the minimum threshold.

Shipping Rates & Delivery Times by Country

Note: Delivery times are business days and begin from the date of shipment. Free shipping is applied automatically at checkout when your order meets the minimum threshold.

We offer multiple shipping options for most destinations. Free shipping is automatically applied at checkout when your order meets the minimum threshold.

Note: Delivery times are business days and begin from the date of shipment. Free shipping is automatically applied at checkout when your order meets the minimum threshold.

Order Tracking

All orders include tracking information. Once your order ships, you will receive an email with your tracking number and a link to track your package. Please allow 24-48 hours after shipment for tracking information to become active.

Delivery Estimates

Delivery times are estimates and begin from the date of shipment, not the order date. Actual delivery times may vary depending on:

• Customs clearance procedures
• Local postal service efficiency
• Peak shopping seasons (holidays, sales events)
• Weather conditions or other unforeseen circumstances

We are not responsible for delays caused by customs, shipping carriers, or events beyond our control.

International Shipping & Customs

For EU Customers:

• VAT and duties are handled through Shopify's One-Stop Shop (OSS) system
• The price you see at checkout is the final price - no additional fees upon delivery
• All applicable taxes are included in your order total

For Middle East & Other International Customers:

• Customs duties, taxes, and import fees may apply depending on your country's regulations
• These fees are the responsibility of the recipient and are not included in our shipping costs
• Please check with your local customs office for specific requirements and potential charges
• Refusal to pay customs fees may result in the package being returned, and you will be responsible for return shipping costs

Shipping Address

Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Address changes after an order has been shipped may not be possible.

Failed Delivery Attempts

If a delivery attempt fails due to an incorrect address, unavailability, or refusal to accept the package:

• The package may be returned to us
• You will be responsible for any return shipping costs
• Reshipment will require payment of new shipping fees

Order Fulfillment

Our products are fulfilled from international locations to ensure the best quality and fastest delivery to your region. Your order may ship from different locations depending on product availability.

Shipping Restrictions

We currently do not ship to P.O. boxes or military addresses (APO/FPO). Please provide a physical street address for delivery.

Lost or Damaged Packages

If your package is lost or damaged during transit:

• Contact us immediately at info@carinello.com with your order number and photos (if damaged)
• We will work with the shipping carrier to resolve the issue
• Replacement or refund will be provided once the claim is processed

Contact Us

For any shipping-related questions or concerns, please contact us at:

Email: info@carinello.com

Business Address: DOMIO d.o.o., Ulica Lojzeta Spacala 2, 1000 Ljubljana, Slovenia

We aim to respond to all inquiries within 24-48 hours.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Before returning any item, you must contact us first at info@carinello.com to receive return authorization and instructions. This is required for all returns.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to start a return

1. Contact us at info@carinello.com within 30 days of receiving your order
2. Provide your order number and reason for return
3. Include photos of the item if there are quality issues or defects
4. We will review your request and provide return instructions or alternative solutions

Return options

Due to international shipping costs and our fulfillment locations, we may offer one of the following solutions:

• Return authorization with specific return address and instructions
• Partial refund without requiring physical return (for lower-value items)
• Replacement item sent to you while you keep or dispose of the original
• Store credit for future purchases
• Full refund without return for defective or incorrect items

The solution offered will depend on the item value, reason for return, and your location. Our goal is to resolve your issue quickly while minimizing unnecessary international shipping.

Damages and issues

Please inspect your order upon delivery and contact us immediately at info@carinello.com if the item is defective, damaged, or if you receive the wrong item. Include photos or video of the issue so we can evaluate and make it right quickly.

Exceptions / non-returnable items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom products (such as special orders or personalized items)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items or gift cards

Please contact us at info@carinello.com if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to contact us about returning the item you have. Once the return is approved and processed, you can make a separate purchase for the new item.

European Union 14-day cooling off period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification, in accordance with EU consumer protection laws.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Please contact us at info@carinello.com before sending any return so we can provide you with the appropriate return address and instructions. EU customers have the right to a refund even if physical return is not required due to international shipping costs.

Return shipping costs

Return shipping costs are typically the customer's responsibility unless the item received was defective, damaged, or incorrect.

Because our products ship from international locations, return shipping can be expensive. We may offer alternative solutions (such as partial refunds or replacements) to avoid costly international return shipping. This benefits both you and us while still honoring your right to a refund.

If a physical return is required, we will provide you with the return address. We recommend using a trackable shipping service.

Refunds

Once we receive and inspect your return (or approve your return request), we will notify you whether the refund was approved.

If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@carinello.com.

Contact us

For all return and refund inquiries, please contact us at:

Email: info@carinello.com

Business address: DOMIO d.o.o., Ulica Lojzeta Spacala 2, 1000 Ljubljana, Slovenia.

Please allow up to 24-48 hours for our team to respond to your inquiry.