Versand

At Carinello, we ship premium children's apparel worldwide from our international fulfillment centers. We strive to process and ship your order as quickly as possible while ensuring quality and care.

Processing Time

Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Rates & Delivery Times by Country

Country/Region Standard Shipping Free Shipping Express Shipping
Austria €6.99 | 12-20 days FREE | 15-25 days —
Belgium €6.99 | 12-20 days FREE | 15-25 days —
Croatia €6.99 | 12-20 days FREE | 15-25 days —
Denmark 75 DKK | 12-20 days FREE | 15-25 days —
Finland €9.99 | 15-25 days FREE | 20-30 days —
France €3.99 | 12-20 days FREE | 15-25 days —
Germany €4.99 | 12-20 days FREE | 15-25 days —
Italy €3.99 | 12-20 days FREE | 15-25 days —
Netherlands €5.99 | 12-20 days FREE | 15-25 days —
Norway 70 NOK | 15-25 days FREE | 20-25 days —
Portugal €4.99 | 12-20 days FREE | 12-25 days —
Slovenia €6.99 | 12-20 days FREE | 15-25 days —
Spain €4.99 | 12-20 days FREE | 15-25 days —
Sweden 110 SEK | 12-20 days FREE | 15-25 days —
United Kingdom £5.00 | 15-25 days FREE | 20-30 days —
Bahrain $14.99 USD | 15-25 days FREE | 20-30 days $30 USD | 5-7 days
Iraq $15.00 USD | 15-25 days FREE | 20-30 days $25 USD | 7-12 days
Kuwait $18.00 USD | 15-25 days FREE | 20-30 days $30 USD | 5-7 days
Oman $17.00 USD | 15-25 days FREE | 20-30 days $30 USD | 5-7 days
Qatar 65 QAR | 15-25 days FREE | 20-30 days 130 QAR | 5-7 days
Saudi Arabia 65 SAR | 15-25 days FREE | 20-30 days 130 SAR | 5-7 days
United Arab Emirates 25 AED | 12-20 days FREE | 15-25 days 90 AED | 5-7 days
Yemen 4,000 YER | 20-30 days FREE | 25-35 days 6,000 YER | 5-7 days
Australia $13 AUD | 15-25 days FREE | 20-30 days —
Canada $17 CAD | 15-25 days FREE | 20-30 days —
Japan ¥500 | 10-18 days FREE | 15-25 days —
South Korea ₩23,000 | 10-18 days FREE | 15-25 days —
Türkiye 470 TRY | 15-25 days FREE | 20-30 days —
United States $17 USD | 15-25 days FREE | 20-30 days —

We offer multiple shipping options for most destinations. Free shipping is automatically applied at checkout when your order meets the minimum threshold.

Note: Delivery times are business days and begin from the date of shipment. Free shipping is automatically applied at checkout when your order meets the minimum threshold.

Order Tracking

All orders include tracking information. Once your order ships, you will receive an email with your tracking number and a link to track your package. Please allow 24-48 hours after shipment for tracking information to become active.

Delivery Estimates

Delivery times are estimates and begin from the date of shipment, not the order date. Actual delivery times may vary depending on:

  • Customs clearance procedures
  • Local postal service efficiency
  • Peak shopping seasons (holidays, sales events)
  • Weather conditions or other unforeseen circumstances

We are not responsible for delays caused by customs, shipping carriers, or events beyond our control.

International Shipping & Customs

For EU Customers:

  • VAT and duties are handled through Shopify's One-Stop Shop (OSS) system
  • The price you see at checkout is the final price - no additional fees upon delivery
  • All applicable taxes are included in your order total

For Middle East & Other International Customers:

  • Customs duties, taxes, and import fees may apply depending on your country's regulations
  • These fees are the responsibility of the recipient and are not included in our shipping costs
  • Please check with your local customs office for specific requirements and potential charges
  • Refusal to pay customs fees may result in the package being returned, and you will be responsible for return shipping costs

Shipping Address

Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Address changes after an order has been shipped may not be possible.

Failed Delivery Attempts

If a delivery attempt fails due to an incorrect address, unavailability, or refusal to accept the package:

  • The package may be returned to us
  • You will be responsible for any return shipping costs
  • Reshipment will require payment of new shipping fees

Order Fulfillment

Our products are fulfilled from international locations to ensure the best quality and fastest delivery to your region. Your order may ship from different locations depending on product availability.

Shipping Restrictions

We currently do not ship to P.O. boxes or military addresses (APO/FPO). Please provide a physical street address for delivery.

Lost or Damaged Packages

If your package is lost or damaged during transit:

  • Contact us immediately at info@carinello.com with your order number and photos (if damaged)
  • We will work with the shipping carrier to resolve the issue
  • Replacement or refund will be provided once the claim is processed

Contact Us

For any shipping-related questions or concerns, please contact us at:

Email: info@carinello.com

Business Address: DOMIO d.o.o., Ulica Lojzeta Spacala 2, 1000 Ljubljana, Slovenia

We aim to respond to all inquiries within 24-48 hours.